People USA’s Warm Lines are 24/7 peer-run crisis response & support telephone lines where people can feel safe and open talking about difficult issues; share stories, personal feelings, information, and strategies for living well; begin to look at life patterns differently; and get inspired and motivated to move towards health & wellness.
Our Warm Line staff are trained to be welcoming, respectful, active listeners, empathetic, hopeful, empowering, and to see each caller as a “whole person,” beyond just their behavioral health.
“People USA has been a critical player in our community. Their peer and respite services are professional and effective. We’re excited to expand services in Warren and Washington Counties through their partnership with Glen Falls Hospital. The health care system can be difficult to navigate and these peer support services have proven results.”—Mary McLaughlin, RN, MBA, Executive Director, Glens Falls PHN
