Steve Miccio

Chief Executive Officer

Steve Miccio is inspired and driven by his personal lived experience. Steve has spent over two decades creating, providing, and promoting innovative crisis response services and systems-level improvements – across the United States and internationally – that raise the bar on customer service, person-centered communication, trauma-informed care, empathy, and positive expectations for people’s recovery and wellness outcomes. Steve’s unique models and approaches significantly reduce hospital utilization, incarceration rates, and overall healthcare spending.


Steve’s professional highlights since joining People USA in 1999 include the following:

  • First in the United States to embed peers in a hospital psych. ER, blazing the way for a best and evidence-based practice standard today.
  • Created the Rose House model of peer-operated crisis respites / home-like alternatives to hospital psych. ERs & inpatient units; first peer-run hospital diversion houses in New York.
  • Helped open 39 peer-operated crisis respites using the Rose House model across the United States and Europe.
  • Developed OMH White Paper, “Infusing Recovery-Based Principles into Mental Health Services” with input from over 40,000 New Yorkers.
  • Created the Dutchess County Stabilization Center; first peer-run crisis stabilization center in the world; first crisis stabilization center in the Northeastern United States.
  • Created the Transitional Care Wellness Team model, a unique hybrid of transitional care management and wellness coaching.
  • Created the Westchester Forensic Mobile Crisis & Response Team; first peer-run criminal justice-focused mobile team in the United States.
  • Engaged in community-wide systems transformation – across sectors – in multiple counties throughout New York’s Hudson Valley region.
  • Developed unique training programs – for hospitals, local government units, and behavioral health organizations across the U.S. – to help them build tomorrow’s behavioral health workforce and culture.
  • Organized and provided Crisis Intervention Team (CIT) trainings to hundreds of law enforcement throughout New York.


Steve is active with the following groups: Chair of the National Psychiatric Rehabilitation Association (PRA); Board member of CIT International; Subject matter expert for the Re-entry Policy Academy headed by the SAMHSA GAINS Center and Policy Research Associates; Member of the International Crisis Now coalition; Member of the Crisis Residential Association; Member of New York State Suicide Prevention Council; Board member of 2-1-1 policy board of Hudson Valley; Executive member of the Dutchess County Criminal Justice Council (DCCJC); Chair of the Diversion Committee (DCCJC); Member of the Dutchess County Police Reform and Modernization Collaborative; Advisory Board member of the Northeast Caribbean Mental Health Technology Transfer Center.

Steve lives in the Village of New Paltz and originally from Fishkill, NY. He enjoys drumming, fishing, gardening, hiking, rocket building, and spending time with his family, including his two amazing daughters, and his partner Renee.

Kimberly Wing Headshot

Kim Wing, LCSW

Chief Operations Officer

Kim Wing is a Licensed Clinical Social Worker who has worked with not-for-profit organizations in New York State and New York City for over a decade. She received her Master’s in Social Work from Silberman School of Social Work at Hunter College. Prior to coming to People USA, she worked for Goddard Riverside Community Center as the Associate Executive Director of Permanent and Transitional Housing Social Services. Kimberly has experience working with severe and persistent mental illness, chronic homelessness, chemical dependence, co-occurring disorders, domestic violence, and the aging population. She has focused her leadership around building teams that provide the highest quality services. Kimberly is recognized as a leader in the field of supportive housing and mental health social services. Kimberly has collaborated with The Corporation for Supportive Housing and has presented on a panel for a regional forum discussing Innovations for Vulnerable Seniors in Supportive Housing, participated in a whitepaper to Review the MRT Senior Supportive Housing Pilot Program, and assisted in the development of creating best practices/core competencies for working with elderly in supportive housing. She has presented on a webinar on Healthy Aging in Community, has presented on “Social Determinants of Health and Housing” at the Annual Housing and Special Needs Population Conference in Niagara Falls, and recently her work “Using Data in Clinical Practice” was presented at the annual Association for Community Living conference. Kimberly grew up in Beacon, New York, and enjoys spending time with her family, being outdoors, and listening to music.

Himali (Gandhi) Pandya, MPA

Chief Strategy & Development Officer

Himali (Gandhi) Pandya has spent her career in mission-driven organizations that serve the most vulnerable in our community. She is a passionate leader who is energized by maximizing impact through thoughtful, intentional, strategic growth. In her free time, you can find Himali cooking spicy Indian food in her kitchen, hiking the trails of the Hudson Valley, or traveling abroad with her husband.

Ben Groff

Ben Groff

Chief Human Resources Officer

Ben Groff, MA, PHR is responsible for employee relations, employment law compliance, talent management, compensation & benefits, recruitment, and retention. Ben has been with People USA since 2020. He looks forward to making People USA the preferred behavioral health employer in New York State. Ben was drawn to People USA because he wants to be a part of an organization that helps people to live their best lives possible. He has always wanted his professional life to be a positive force in the community. Ben is married with three children, and lives in Monroe, NY; he is originally from Western NY, but has lived in the Hudson Valley Region for over 20 years. He enjoys the outdoors, spending time with his family, and following sports.


George Thomas

Chief Financial Officer

George Thomas leads the oversight and management of all accounting and finances for People USA. Prior to joining People-USA, George was the Chief Financial Officer at Tennis Equities Inc., where he led the Accounting and Finance Team; shattering financial performance records, driving radical growth and building the financial infrastructure for a multi-million-dollar Health and Fitness Club growing annual revenues from 11 million to well over 16 million dollars by leveraging various excellent investing strategies as well as careful marketing research in order to ensure company growth. George has a Master’s in accounting and Financial Management with CPA certification from Keller Graduate School of Management, and a B.A. in Accounting from Brooklyn College. He currently resides in Stormville, NY and his major hobbies and interest include sports and local church activities.


Robert Budreau

Assistant Executive Director for Wellness Services

Robert “Bob” Budreau, MHA has worked in healthcare and human services for more than ten years. Bob has experience working with nursing home residents, people experiencing homelessness and people with chronic mental and physical health conditions. He most recently worked as a senior program supervisor for Hudson Valley Community Services, a division of Cornerstone Family Healthcare overseeing grant programs to assist people living with HIV. Bob was raised in Southern California and moved to the Hudson Valley in 2004. He resides in Ulster County with his husband and two cats.

Maria Kavouras

Maria Kavouras

Assistant Executive Director of Respite and Operations

Maria Kavouras, MA manages Orange & Putnam Counties. She manages 2 Rose Houses, multiple supportive housing programs, a mobile outreach team, and several programs designed to help individuals living at state psychiatric hospitals to transition directly back to community living. Maria has been with People USA since 2018. Maria started as a Supportive Housing Coordinator, and worked her way up. She has been instrumental in improving agency operations, both through the implementation of new technologies, and through improved workflows at our crisis residences. Maria believes in empowering people to take charge of their own mental health or addiction recoveries, and in helping people to overcome the stigmas associated with behavioral health. Maria is also a proud United States Marine Corps. Veteran. She lives in Ulster County, where she grew up, with her daughter. She enjoys traveling, hiking, and reading, as well as advocating always for those in need.

Tammy Robson

Tammy Robson

Assistant Executive Director of Crisis Services

Tammy Robson, MSW, LCSW provides leadership and clinical oversight to an integrated team of clinical counselors, peer specialists, and behavioral health professionals; and creates inter-agency connections with our local community’s health, human, and social service partner-providers. Tammy has been with People USA since 2020. She was People USA’s first Stabilization Center Director, and is proud to be leading efforts to make the center the national standard for guest service, engagement, trauma-informed care, whole health education, and recovery-focused outcomes for people living with mental health or addiction issues. Always leading by example, Tammy believes that empathy, trust, respect, and collaboration build positive work environments, healthy communities, and push all of us to higher standards of excellence. Tammy recently moved to Poughkeepsie, NY after residing for years in Pennsylvania; she is originally from Shamokin, PA. She loves distance running, and has completed four marathons; she now loves running across the region’s famous Walkway over the Hudson and engaging with her new neighbors.

Board of Directors

Andrew Cohen – Chair

Rob Ranieri – Co-Chair

Craig Irwin – Treasurer

Stephina De Felice – Board Member

Bernadette Klein – Board Member

Patrick Muller – Board Member

Ed Marchigiani – Board Member