Chief Executive Officer
Steve Miccio is inspired and driven by his personal lived experience. Steve has spent over two decades creating, providing, and promoting innovative crisis response services and systems-level improvements – across the United States and internationally – that raise the bar on customer service, person-centered communication, trauma-informed care, empathy, and positive expectations for people’s recovery and wellness outcomes. Steve’s unique models and approaches significantly reduce hospital utilization, incarceration rates, and overall healthcare spending.
Steve’s professional highlights since joining People USA in 1999 include the following:
- First in the United States to embed peers in a hospital psych. ER, blazing the way for a best and evidence-based practice standard today.
- Created the Rose House model of peer-operated crisis respites / home-like alternatives to hospital psych. ERs & inpatient units; first peer-run hospital diversion houses in New York.
- Helped open 39 peer-operated crisis respites using the Rose House model across the United States and Europe.
- Developed OMH White Paper, “Infusing Recovery-Based Principles into Mental Health Services” with input from over 40,000 New Yorkers.
- Created the Dutchess County Stabilization Center; first peer-run crisis stabilization center in the world; first crisis stabilization center in the Northeastern United States.
- Created the Transitional Care Wellness Team model, a unique hybrid of transitional care management and wellness coaching.
- Created the Westchester Forensic Mobile Crisis & Response Team; first peer-run criminal justice-focused mobile team in the United States.
- Engaged in community-wide systems transformation – across sectors – in multiple counties throughout New York’s Hudson Valley region.
- Developed unique training programs – for hospitals, local government units, and behavioral health organizations across the U.S. – to help them build tomorrow’s behavioral health workforce and culture.
- Organized and provided Crisis Intervention Team (CIT) trainings to hundreds of law enforcement throughout New York.
Steve is active with the following groups: Chair of the National Psychiatric Rehabilitation Association (PRA); Board member of CIT International; Subject matter expert for the Re-entry Policy Academy headed by the SAMHSA GAINS Center and Policy Research Associates; Member of the International Crisis Now coalition; Member of the Crisis Residential Association; Member of New York State Suicide Prevention Council; Board member of 2-1-1 policy board of Hudson Valley; Executive member of the Dutchess County Criminal Justice Council (DCCJC); Chair of the Diversion Committee (DCCJC); Member of the Dutchess County Police Reform and Modernization Collaborative; Advisory Board member of the Northeast Caribbean Mental Health Technology Transfer Center.
Steve lives in the Village of New Paltz and originally from Fishkill, NY. He enjoys drumming, fishing, gardening, hiking, rocket building, and spending time with his family, including his two amazing daughters, and his partner Renee.